• • Introduction to business analytics • Analytics process • Data to insights • Types of analytics • Descriptive analytics • Predictive analytics • Prescriptive analytics • Analytics vs. BI • Managerial analytics • Big data • Introduction to various analytics tools & softwares • Future of analytics

    • Leadership Styles • How to Become a Successful Leader • Being a Situational Leader • Team Coaching • Team Motivation • Fairness, Achievement & Camaraderie • Delegation • Avoiding Micromanagement • Reviewing Performance

    • Transition to leadership • Good practices • Leadership styles • Situational Leadership • Managing tough workplace situations • Handling difficult team members • Managing the Boss • Managing difficult scenarios with team members • Traps of a first time manager


    • Decision-making process • Biases while decision making • Ladder of inference • Tools for decision making • Decision-making styles • Group decision making • Personal decision making • Making hard choices

    • Introduction to Mentoring • Role of Mentor • Role of Mentee • Benefits of Mentoring • What does a Mentor do • How to select good Mentors •  Characteristics of good Mentor and Mentee • Mentoring process • Stages of Mentoring • Building Mentoring skills • Providing guidance • Evaluating progress


    admin

    • Introduction to delegation • Why delegate • How to delegation • When to delegate • Whom to delegate • Delegation Do’s and Don’ts • Micromanagement vs. delegation • Levels of delegation • Process of delegation • Multilevel delegation • Good delegation habits

    • Reasons for conflict • Are conflicts bad • Types of conflicts • Process of conflict • Conflict management styles • Steps for conflict resolution  • Managing team conflicts • Managing conflict while being nice • Conflict – Do’s and Don’ts

    • Building your team • Common vision • Stages of team formation • Managing dysfunctional team behaviors • Developing skills in team • New recruits • Performance management • Feedback for high performance • Objectivity and subjectivity • Rewards • Managing conflict • Grooming team

    admin

    • Human brain and why it hates change • Status quo mindset – resistance to change • Changing habits • Addictive habits • Withdrawal symptoms of change • Preventing relapse • Self-management – the change process • Organizational change • The change curve – denial to acceptance • Kotter’s 8 step change process • Changing habits that resist change • Marshal Goldsmith’s “What got you here, won’t get you there”

    • Human psychology of influence • Principle of justification • Contrast rule • Reject, Retreat, repeat • Reciprocity • Social validation • Commitment & Consistency • Scarcity principle • Authority

    admin

    • What is emotional intelligence • Importance of EI • Applications of EI • Components of EI • Self-awareness • Self-management • Motivation • Social skills • Empathy • Improving EI

    • Introduction to personal effectiveness • Effective communication • Self-confidence • Managing stress • Managing emotions • Problem solving skills • Time management • Personal management • Seven habits of highly effective people

    admin

    • Here comes the Intrapreneurs • Building psychological capital • Personal initiative • Ownership mindset • Optimism • Risk-taking • Voicing an championing • Opportunity scoping • Idea generation • Managing resources • Internal coalition • Planning and organizing • Bias for action


    • What is marketing? • B2B and B2C marketing • Market strategy and planning • Analyzing the market • Developing a marketing strategy • Developing the actionable plan • Measuring performance • Traditional and new age marketing • Developing a Brand 

    • Understanding marketing research •  Marketing research process • Research objective • Data collection methods • Secondary data • Primary data • Qualitative methods • Quantitative methods • Designing sample • Developing questions • Various statistical data analysis 

    • Introduction to digital marketing • SEO • SEM • Bidding strategy • Web analytics • Social media marketing • Facebook, Linkedin, Twitter & Youtube marketing • Email marketing • Affiliate marketing • Content marketing • Mobile marketing

    • Brand and its importance • Brand equity • Developing a brand • Brand positioning • Marketing programs • Integrated marketing communication • Brand associations • Brand performance • Customer mind set • Brand architecture • Brand extension and new product development • Brand management

    • Distribution – context in Marketing mix • Channel dynamics and interplay • Channel partner selection • Distribution metrics in detail • Channel conflict • Trade promotions • Rural vs. Urban distribution • Measures of channel success • Hub & Spoke model • Durables and FMCG • Modern trade / large distributors • Emerging channels

    • Customer service mindset • Creating good impression • Understanding customer needs • Interacting with customers • Communication skills • Non-verbal communication - Tone, pitch, volume, body language • Building rapport • Problem solving • Difficult situations • Difficult customers • Stress management for customer service professionals


    • Introduction to HR • 6 Ps of HR • Talent acquisition • Talent management • Human resource development • Compensation management • Human relations• Managerial function • Essential skills of HR

    • Definition of sexual harassment • Types of sexual harassment • Your role as an employee • Your role as a Manager / Supervisor • How to prevent sexual harassment • Self-monitoring of workplace behavior • Reporting sexual harassment • Course format: Dozens of scenarios / examples /case studies to understand the topic comprehensively

    • Structured vs. unstructured interviews • Interview preparation • Behavioral & situational questions • Framing questions • Job knowledge questions • Developing rating scale • Rating scale example • Being ready for the interview • Interview process • Observing candidate's behavior • Probe questions • Funneling the question flow • Note taking • Concluding the interview • Interview assessment • Managing interview bias

    • Appraisal process - nuts and bolts • Background work to be done by Manager • Rating methods • Common errors in appraisal • Feedback process  • Dealing with poor performance • Managing difficult appraisal scenarios • Do’s and Don’ts • Performance review setting • Individual development planning  

    • What & Why of feedback• Brain response to feedback • Formal and continuous feedback • Types of feedback • Positive feedback • Critical feedback •Dos and don’ts of feedback • Feedback to different types of employees • Individual vs group feedback • Responding in feedback situation • Managing negative reactions • Receiving feedback • Seeking feedback • Feed forward

    • What is Finance • Setting up and running a successful company • Financial statements and their relevance • Balance sheet • Assets • Liabilities • Income Statement • Cash flow statement-direct method • Cash flow statement-indirect method • Analysis of financial statements

    • What is Time Management • Plan your time • Prioritize your task • How to schedule • Multi-tasking • Manage distractions • Manage procrastination • How to use leverage • Get even more out of the day

     Project management framework • Levers & Stages of Project Management• Starting a project • Planning • Work Break Down structure • Planning time & scheduling • Planning for cost • Monitoring & controlling scope and time • Communications management • Quality and risk management • Procurement management

    • Introduction to operations • Productivity • Inventory management • Forecasting • Production strategy • Identifying bottlenecks • Assembly lines • lean production • Waiting lines • Quality • Six sigma

    • Entrepreneurial mindset • Ideas • Business plan • Starting a company – legal & accounting issues • Finding Co-Founder • Funding • Boot-strapping, Angels and VCs • Product • Finding initial customers • Marketing plan • Cash flow • Scaling up • Building initial team

    • B2C sales drivers • Establishing credibility • Planning call • Listening skills • Asking question • Objection handling • Body language • Understanding customer needs • Motivation to buy • Sales myths • Characteristics of great sales personnel • Generating reference

    • Sales process • Identifying potential customers • Generating leads • Understanding customer needs • Motivation to buy • Decision makers, Influencers and Users • AIDA sales • Solution • Evidence • Discussing pricing • Building relationships • Sales funnel • Post-purchase management • Payment

    admin

    • Importance of diversity • Communicating across cultures • Working across generation • Respecting age gap • Respecting racial and ethnic difference • Respecting gender and sexual differences • Connecting with millennials • Moving beyond stereotypes

    • Discounted cash flow model • DCF modeling • Weighted average cost of capital • Cost of equity and beta • Free cash flow • Present value of cash flow • Terminal value • Equity value per share • Examples and case studies

    • Importance of financial ratios • Activity ratios • Liquidity ratios • Profitability ratios • Capital structure ratios • Shareholder return ratios • Leverage ratios • Comprehensive ratio analysis of financial statements of a company

    • M&A fundamentals • Reasons for M&A • Structures of M&A • Valuation models • Critical issues in M&A • Various steps in M&A • M&A strategy • Due diligence • Reasons for M&A failure • Measuring M&A success

    • Getting started with excel • Menu system • Quick access toolbar • Workbooks and worksheets • Formula bar • Status bar • Navigation tools • Shortcut menus • Data entry and editing • Autofill • Saving file • Creating various formulas • Using common functions • Font, styles, effects • Row and width management • Alignment • Designing borders

    • Numeric and special formatting • Conditional formatting • Tables • Adding visual features • Worksheet layout • Hiding & Unhiding • Finding and replacing data • Page layout • Page break • Page set up and printing • Creating charts • Formatting charts • Working with axis etc.• Freezing & unfreezing panes • Splitting screens • Collapsing and expanding data views

    • Working on multiple worksheets • Using formulas to link worksheets • IF function • VLOOKUP • Other Power functions • Security and sharing • Data analysis tools • Solver • Goal seek • Scenario manager • Pivot tables • Macros

    • Navigating PPT interface • Exploring ribbons • Exploring status bar and changing views • Working with presentations • Working with slides • Adding pictures to slides • Adding content to slides • Adding shapes, diagrams and charts • Adding audio, video and animation • Preparing the presentation • Delivering presentation • Reusing and sharing ppt


    • Business ppt fundamentals • Storyboarding • Templates and Layouts • Text • Data and graphs • Images • Fonts • Animations • Bullets & Numbering • Color scheme • Screen size • Presentation • Do’s and Don’ts

    admin

    • Importance of communication • Communication process • Enablers and barriers • Credibility • Verbal communication • Structure • 7Cs of communication • Tone, pace, pitch • Body language • Communication medium • Managing communication bias

    • Introduction to business communication • Forms of business communication • Email skills • Instant Messenger • Meeting etiquettes • Telephone skills • Con-call • Handling conflicts in meetings • Concept of Chunking

    • Definition of work life balance • Stress • Achievement and Enjoyment • Ambition and Contentment Stimulation and LearningResponsibility and SecurityChange and Wellness • Tools for balance

    admin

    • Four types of stress workplace • The stress response • Demand control model of job stress • Affects of stress • Managing stress • Techniques to calm the mind • Mindfulness • Communication strategies • Social support • Humor and fun in workplace • Burnout • Resilience • Anger Management

    • Introduction to lean sigma • Why Lean • Lean principles • Lean Journey • Lean at Ford • TPS • JIT • Takt Time • Jidoka • Lean Management Tools • SIPOC

    • Understanding SCM • SCM - Past, Present and Future • Inventory management • Types of inventory • Inventory terminologies • Bottleneck • SCM - 5 stages • Demand planning • SCM - 7 Principles • SCM Benefits • SCM Applications • Implementation methodologies

    • Different stages of startups • Funding at various stages • Investors at various stages • Bootstrapping • Angels • Crowdfunding • Venture capitals • PE funds • Understanding investors • Calculating the investment required • Startup valuation • Approaching investors • Pitch deck • Investment terms

    • Entrepreneurs and business plan • Defining the customer pain point • Opportunity • Analysis • Startup solution • Overcoming confirmation bias • Testing concept • Market • Competition • Risks • Marketing plan • Finance plan • Planning for the future  

    • Startup structure • Co-Founders • Proprietorship • Partnership • LLP • Pvt. Ltd. • Documents • Accounting standards • Taxation • Various returns filing • Trademark 

    • Business development strategy • First deal • Building pipeline • Customer database • Methods to reach customer • Reference • Using social media • Elevator pitch • Marketing pitch • Handling objections • Getting buy in • Relationship building


    • Web analytics fundamentals • Web analytics terminology • Web analytics tools • Google analytics • Views and filters • Tabs and reports • Visitors and sessions • Bounce and exit • Conversion • SEO • Social media • Mobile web analytics • Advertising channels • Generating traffic



    • Statistics fundamentals • Descriptive, inferential and Bayesian statistics • Types of data • Frequency distribution • Descriptive statistics • Probability • Probability distribution • Population and sampling • Sample size • Hypothesis testing • Type 1 and Type 2 errors


    • What is growth hacking • Process of growth hacking • Customer profile • Growth plan • Analyzing traffic • Setting tracking and analytics • Planning test • Data-driven growth hacking • Opportunity scoping • Generating audience • Incentivizing users • Generating growth • Real cases

    Overview of telecom industry – market, technology and business

    Overview of ecommerce industry – market, technology and business

    Overview of banking industry – market, regulatory and business

    Overview of IT industry – market, technology and business

    Overview of Pharma industry – market, products and business

    • Different types of Intelligence • Analytical thinking process • 7 steps analytical process • Business question • Hypothesis formulation • Analysis plan • Data collection • Data interpretation • Deriving insights • Communication of insights • Managing Bias • Ways to improve analytical intelligence

    admin

    • Attitude • Interpersonal Skills • Communication Skills • Teamwork • Health • Humor • Stress • Application • Change • Boss

    • Segmentation • Cluster Analysis • Hierarchical Clustering • K Means Clustering • Market Basket Analysis • Time Series analysis • Decomposition model • ARIMA • Predictive analytics • Decision Tree • Linear Regression • Logistic Regression

    • Personal Mastery • Customer Focus

    admin

    4G Architecture

    admin

    • Elements of Balance Sheet • Preparation of Balance Sheet • Balance Sheets across Sectors• Analysis of Balance Sheets • Turnover Ratios • Solvency Ratios • Profitability Ratios • Internal Comparison • External Comparison


    • Overview of P&L • Accrual method of accounting • Cash method of acconting • Format of P&L • Components of P&L • COGS, Income & expenses • Types of Income & expenses • Other expenses • EBITDA & PAT • Analysis of P&L

    • About Dish TV • DTH market in India • Fundamentals of DTH • Television broadcasting – content creation • Video compression • Functioning of satellite • Geo-stationary satellites • Radio frequency signals • Uplinking and Downlinking • HD DTH • Dish TV advantages • Atmospheric effects

    • Introduction to Negotiation • Negotiation myths busted • BATNA • ZOPA • Aspiration point • Reservation point • Types of negotiation • What to do during negotiation • Slicing the pie • Frequently asked questions • Barriers to agreement • Advanced scenarios

    admin

    * Introduction to 4G * Applications of 4G * 4G Operations * 4G Architecture

    admin

    • Introduction to MEP • Importance of MEP • Organization structure of MEP • MEP costs • Nuts and Bolts of MEP • Role of MEP in project lifecycle • Details and deliverables of MEP during various stages • MEP site engineer and design engineer • Sequencing MEP works at site • MEP coordination


    • Importance of communication • Communication process • Enablers and barriers • Credibility • Verbal communication • Structure • 7Cs of communication • Tone, pace, pitch • Body language • Communication medium • Managing communication bias

    • Difference between wealth management and others • Selection of customers • Structure of wealth management • Solutions offered • Banking channels deployed • Different roles in wealth management • Cross-sell • Retention • Governance

    • Perception is reality • Importance of building perception • How to build perception • What is publicity • Why does media come into picture • Why will we get media coverage • Process of PR • Amount of coverage • PR to sales conversion • ROI of PR

    • Corporate Strategy • Business Strategy • Operational Strategy • Various tools and frameworks • How to use them • BCG matrix • McKinsey 9-box matrix • Ashridge Parenting model • SWOT • PEST • Porter’s Five Forces • Strategy Diamond • Business Model Canvas • Business Plan • Strategy Map • Balance Score Card


    admin

    • Stages of team formation • Team management grid • Situational leadership • Team management styles • Delegation • Dysfunctional team • Tackling team dysfunctions • Handling difficult team members

    admin

    • Introduction to problem solving • Problem solving model • Defining the problem • Analyzing the problem • Tools for analysis • Identify potential solutions • Choose the best solution • Tools for selection of solution • Action plan & implementation • Mind traps • Process traps • Types of intelligence • Problem solving skills & competencies

    • Introduction to Corporate etiquette • Dressing etiquette for Men • Dressing etiquette for Women • Communication etiquette • Cubicle etiquette • Telephone etiquette • Dining etiquette • Courtesy and Manners • Mannerism with opposite gender • Formal Business Introductions • Meeting etiquette • Time etiquette

    • Stages of team formation • Team management grid • Situational leadership • Team management styles • Delegation • Dysfunctional team • Tackling team dysfunctions • Handling difficult team members

    • What is emotional intelligence • Importance of EI • Applications of EI • Components of EI • Self-awareness • Self-management • Motivation • Social skills • Empathy • Improving EI

    • Decision-making process • Biases while decision making • Ladder of inference • Tools for decision making • Decision-making styles • Group decision making • Personal decision making • Making hard choices

    • Different types of Intelligence • Analytical thinking process • 7 steps analytical process • Business question • Hypothesis formulation • Analysis plan • Data collection • Data interpretation • Deriving insights • Communication of insights • Managing Bias • Ways to improve analytical intelligence

    • Introduction to Negotiation • Negotiation myths busted • BATNA • ZOPA • Aspiration point • Reservation point • Types of negotiation • What to do during negotiation • Slicing the pie • Frequently asked questions • Barriers to agreement • Advanced scenarios

    • What & Why of feedback• Brain response to feedback • Formal and continuous feedback • Types of feedback • Positive feedback • Critical feedback •Dos and don’ts of feedback • Feedback to different types of employees • Individual vs group feedback • Responding in feedback situation • Managing negative reactions • Receiving feedback • Seeking feedback • Feed forward

    • Definition of sexual harassment • Types of sexual harassment • Your role as an employee • Your role as a Manager / Supervisor • How to prevent sexual harassment • Self-monitoring of workplace behavior • Reporting sexual harassment • Course format: Dozens of scenarios / examples /case studies to understand the topic comprehensively

    • Segmentation • Cluster Analysis • Hierarchical Clustering • K Means Clustering • Market Basket Analysis • Time Series analysis • Decomposition model • ARIMA • Predictive analytics • Decision Tree • Linear Regression • Logistic Regression

    • Working on multiple worksheets • Using formulas to link worksheets • IF function • VLOOKUP • Other Power functions • Security and sharing • Data analysis tools • Solver • Goal seek • Scenario manager • Pivot tables • Macros

     Project management framework • Levers & Stages of Project Management• Starting a project • Planning • Work Break Down structure • Planning time & scheduling • Planning for cost • Monitoring & controlling scope and time • Communications management • Quality and risk management • Procurement management

    • Introduction to lean sigma • Why Lean • Lean principles • Lean Journey • Lean at Ford • TPS • JIT • Takt Time • Jidoka • Lean Management Tools • SIPOC

    • Elements of Balance Sheet • Preparation of Balance Sheet • Balance Sheets across Sectors• Analysis of Balance Sheets • Turnover Ratios • Solvency Ratios • Profitability Ratios • Internal Comparison • External Comparison


    • What is marketing? • B2B and B2C marketing • Market strategy and planning • Analyzing the market • Developing a marketing strategy • Developing the actionable plan • Measuring performance • Traditional and new age marketing • Developing a Brand 

    • Structured vs. unstructured interviews • Interview preparation • Behavioral & situational questions • Framing questions • Job knowledge questions • Developing rating scale • Rating scale example • Being ready for the interview • Interview process • Observing candidate's behavior • Probe questions • Funneling the question flow • Note taking • Concluding the interview • Interview assessment • Managing interview bias

    • Introduction to personal effectiveness • Effective communication • Self-confidence • Managing stress • Managing emotions • Problem solving skills • Time management • Personal management • Seven habits of highly effective people

    • Transition to leadership • Good practices • Leadership styles • Situational Leadership • Managing tough workplace situations • Handling difficult team members • Managing the Boss • Managing difficult scenarios with team members • Traps of a first time manager

    • Introduction to Negotiation • Negotiation myths busted • BATNA • ZOPA • Aspiration point • Reservation point • Types of negotiation • What to do during negotiation • Slicing the pie • Frequently asked questions • Barriers to agreement • Advanced scenarios

    • Introduction to business communication • Forms of business communication • Email skills • Instant Messenger • Meeting etiquettes • Telephone skills • Con-call • Handling conflicts in meetings • Concept of Chunking

    • What is Time Management • Plan your time • Prioritize your task • How to schedule • Multi-tasking • Manage distractions • Manage procrastination • How to use leverage • Get even more out of the day

    • Human psychology of influence • Principle of justification • Contrast rule • Reject, Retreat, repeat • Reciprocity • Social validation • Commitment & Consistency • Scarcity principle • Authority

    Intrapreneurship Interactive

    • Definition of sexual harassment • Types of sexual harassment • Your role as an employee • Your role as a Manager / Supervisor • How to prevent sexual harassment • Self-monitoring of workplace behavior • Reporting sexual harassment • Course format: Dozens of scenarios / examples /case studies to understand the topic comprehensively

    • Introduction to Mentoring • Role of Mentor • Role of Mentee • Benefits of Mentoring • What does a Mentor do • How to select good Mentors •  Characteristics of good Mentor and Mentee • Mentoring process • Stages of Mentoring • Building Mentoring skills • Providing guidance • Evaluating progress


    • Introduction to Mentoring • Role of Mentor • Role of Mentee • Benefits of Mentoring • What does a Mentor do • How to select good Mentors •  Characteristics of good Mentor and Mentee • Mentoring process • Stages of Mentoring • Building Mentoring skills • Providing guidance • Evaluating progress


    admin

    • Definition of sexual harassment • Types of sexual harassment • Your role as an employee • Your role as a Manager / Supervisor • How to prevent sexual harassment • Self-monitoring of workplace behavior • Reporting sexual harassment • Course format: Dozens of scenarios / examples /case studies to understand the topic comprehensively

    • Introduction • Integrity • Authenticity • Company Property • Cleanliness • Company time • Gender sensitivity • Discrimination, harassment & abuse • Corruption, bribery & gifts • Stealing/theft • Appearance • Outside employment • Non-disclosure/ confidentiality

    • What & Why of feedback• Brain response to feedback • Formal and continuous feedback • Types of feedback • Positive feedback • Critical feedback •Dos and don’ts of feedback • Feedback to different types of employees • Individual vs group feedback • Responding in feedback situation • Managing negative reactions • Receiving feedback • Seeking feedback • Feed forward

    * OHL Product Demo * Interactive course demo

    • What is cyberspace • Cyber security • Hacking and hackers • Cyber attacks and cyber crimes • Virus and malwares • Email security • Internet security • Password protection • Social networking security • Online transactions security • Safe browsing • Data back-up

    • Reasons for conflict • Are conflicts bad • Types of conflicts • Process of conflict • Conflict management styles • Steps for conflict resolution  • Managing team conflicts • Managing conflict while being nice • Conflict – Do’s and Don’ts

    • Introduction to delegation • Why delegate • How to delegation • When to delegate • Whom to delegate • Delegation Do’s and Don’ts • Micromanagement vs. delegation • Levels of delegation • Process of delegation • Multilevel delegation • Good delegation habits

    • Introduction to Mentoring • Role of Mentor • Role of Mentee • Benefits of Mentoring • What does a Mentor do • How to select good Mentors •  Characteristics of good Mentor and Mentee • Mentoring process • Stages of Mentoring • Building Mentoring skills • Providing guidance • Evaluating progress


    • Introduction • Integrity • Authenticity • Company Property • Cleanliness • Company time • Gender sensitivity • Discrimination, harassment & abuse • Corruption, bribery & gifts • Stealing/theft • Appearance • Outside employment • Non-disclosure/ confidentiality

    • Customer service mindset • Creating good impression • Understanding customer needs • Interacting with customers • Communication skills • Non-verbal communication - Tone, pitch, volume, body language • Building rapport • Problem solving • Difficult situations • Difficult customers • Stress management for customer service professionals


    • Segmentation • Cluster Analysis • Hierarchical Clustering • K Means Clustering • Market Basket Analysis • Time Series analysis • Decomposition model • ARIMA • Predictive analytics • Decision Tree • Linear Regression • Logistic Regression

    • Introduction to lean sigma • Why Lean • Lean principles • Lean Journey • Lean at Ford • TPS • JIT • Takt Time • Jidoka • Lean Management Tools • SIPOC

    • Structured vs. unstructured interviews • Interview preparation • Behavioral & situational questions • Framing questions • Job knowledge questions • Developing rating scale • Rating scale example • Being ready for the interview • Interview process • Observing candidate's behavior • Probe questions • Funneling the question flow • Note taking • Concluding the interview • Interview assessment • Managing interview bias

    • What is Time Management • Plan your time • Prioritize your task • How to schedule • Multi-tasking • Manage distractions • Manage procrastination • How to use leverage • Get even more out of the day

    • Business ppt fundamentals • Storyboarding • Templates and Layouts • Text • Data and graphs • Images • Fonts • Animations • Bullets & Numbering • Color scheme • Screen size • Presentation • Do’s and Don’ts

    • Sales process • Identifying potential customers • Generating leads • Understanding customer needs • Motivation to buy • Decision makers, Influencers and Users • AIDA sales • Solution • Evidence • Discussing pricing • Building relationships • Sales funnel • Post-purchase management • Payment

    • What & Why of feedback• Brain response to feedback • Formal and continuous feedback • Types of feedback • Positive feedback • Critical feedback •Dos and don’ts of feedback • Feedback to different types of employees • Individual vs group feedback • Responding in feedback situation • Managing negative reactions • Receiving feedback • Seeking feedback • Feed forward

    • What is Finance • Setting up and running a successful company • Financial statements and their relevance • Balance sheet • Assets • Liabilities • Income Statement • Cash flow statement-direct method • Cash flow statement-indirect method • Analysis of financial statements

    • Corporate Strategy • Business Strategy • Operational Strategy • Various tools and frameworks • How to use them • BCG matrix • McKinsey 9-box matrix • Ashridge Parenting model • SWOT • PEST • Porter’s Five Forces • Strategy Diamond • Business Model Canvas • Business Plan • Strategy Map • Balance Score Card


    • Introduction to Mentoring • Role of Mentor • Role of Mentee • Benefits of Mentoring • What does a Mentor do • How to select good Mentors •  Characteristics of good Mentor and Mentee • Mentoring process • Stages of Mentoring • Building Mentoring skills • Providing guidance • Evaluating progress


    • Human brain and why it hates change • Status quo mindset – resistance to change • Changing habits • Addictive habits • Withdrawal symptoms of change • Preventing relapse • Self-management – the change process • Organizational change • The change curve – denial to acceptance • Kotter’s 8 step change process • Changing habits that resist change • Marshal Goldsmith’s “What got you here, won’t get you there”

    • Introduction to delegation • Why delegate • How to delegation • When to delegate • Whom to delegate • Delegation Do’s and Don’ts • Micromanagement vs. delegation • Levels of delegation • Process of delegation • Multilevel delegation • Good delegation habits

    • Innovation and Creativity – the difference • Types of creativity and innovation • Are you born creative? • Barriers to creative thinking • Different techniques for enhancing creativity • How to become creative • Drivers for innovation

    • Innovation and Creativity – the difference • Types of creativity and innovation • Are you born creative? • Barriers to creative thinking • Different techniques for enhancing creativity • How to become creative • Drivers for innovation

    • What are interpersonal skills • The look on your face • Talking to others • Communication styles • Remembering names • Listening • Asking questions • Influencing and persuading • Handling conflicts • Dealing with criticism

    • Working on multiple worksheets • Using formulas to link worksheets • IF function • VLOOKUP • Other Power functions • Security and sharing • Data analysis tools • Solver • Goal seek • Scenario manager • Pivot tables • Macros

    • Numeric and special formatting • Conditional formatting • Tables • Adding visual features • Worksheet layout • Hiding & Unhiding • Finding and replacing data • Page layout • Page break • Page set up and printing • Creating charts • Formatting charts • Working with axis etc.• Freezing & unfreezing panes • Splitting screens • Collapsing and expanding data views

    admin

    • Introduction to problem solving • Problem solving model • Defining the problem • Analyzing the problem • Tools for analysis • Identify potential solutions • Choose the best solution • Tools for selection of solution • Action plan & implementation • Mind traps • Process traps • Types of intelligence • Problem solving skills & competencies

    • Four types of stress workplace • The stress response • Demand control model of job stress • Affects of stress • Managing stress • Techniques to calm the mind • Mindfulness • Communication strategies • Social support • Humor and fun in workplace • Burnout • Resilience • Anger Management

    • Introduction to business communication • Forms of business communication • Email skills • Instant Messenger • Meeting etiquettes • Telephone skills • Con-call • Handling conflicts in meetings • Concept of Chunking

    • Definition of sexual harassment • Types of sexual harassment • Your role as an employee • Your role as a Manager / Supervisor • How to prevent sexual harassment • Self-monitoring of workplace behavior • Reporting sexual harassment • Course format: Dozens of scenarios / examples /case studies to understand the topic comprehensively

    • What are interpersonal skills • The look on your face • Talking to others • Communication styles • Remembering names • Listening • Asking questions • Influencing and persuading • Handling conflicts • Dealing with criticism

    • Numeric and special formatting • Conditional formatting • Tables • Adding visual features • Worksheet layout • Hiding & Unhiding • Finding and replacing data • Page layout • Page break • Page set up and printing • Creating charts • Formatting charts • Working with axis etc.• Freezing & unfreezing panes • Splitting screens • Collapsing and expanding data views

  • • Introduction to business analytics • Analytics process • Data to insights • Types of analytics • Descriptive analytics • Predictive analytics • Prescriptive analytics • Analytics vs. BI • Managerial analytics • Big data • Introduction to various analytics tools & softwares • Future of analytics

    • Web analytics fundamentals • Web analytics terminology • Web analytics tools • Google analytics • Views and filters • Tabs and reports • Visitors and sessions • Bounce and exit • Conversion • SEO • Social media • Mobile web analytics • Advertising channels • Generating traffic



    • Statistics fundamentals • Descriptive, inferential and Bayesian statistics • Types of data • Frequency distribution • Descriptive statistics • Probability • Probability distribution • Population and sampling • Sample size • Hypothesis testing • Type 1 and Type 2 errors


    • What is growth hacking • Process of growth hacking • Customer profile • Growth plan • Analyzing traffic • Setting tracking and analytics • Planning test • Data-driven growth hacking • Opportunity scoping • Generating audience • Incentivizing users • Generating growth • Real cases

    • Segmentation • Cluster Analysis • Hierarchical Clustering • K Means Clustering • Market Basket Analysis • Time Series analysis • Decomposition model • ARIMA • Predictive analytics • Decision Tree • Linear Regression • Logistic Regression

  • • Entrepreneurial mindset • Ideas • Business plan • Starting a company – legal & accounting issues • Finding Co-Founder • Funding • Boot-strapping, Angels and VCs • Product • Finding initial customers • Marketing plan • Cash flow • Scaling up • Building initial team

    • Different stages of startups • Funding at various stages • Investors at various stages • Bootstrapping • Angels • Crowdfunding • Venture capitals • PE funds • Understanding investors • Calculating the investment required • Startup valuation • Approaching investors • Pitch deck • Investment terms

    • Entrepreneurs and business plan • Defining the customer pain point • Opportunity • Analysis • Startup solution • Overcoming confirmation bias • Testing concept • Market • Competition • Risks • Marketing plan • Finance plan • Planning for the future  

    • Startup structure • Co-Founders • Proprietorship • Partnership • LLP • Pvt. Ltd. • Documents • Accounting standards • Taxation • Various returns filing • Trademark 

    • Business development strategy • First deal • Building pipeline • Customer database • Methods to reach customer • Reference • Using social media • Elevator pitch • Marketing pitch • Handling objections • Getting buy in • Relationship building


    • Perception is reality • Importance of building perception • How to build perception • What is publicity • Why does media come into picture • Why will we get media coverage • Process of PR • Amount of coverage • PR to sales conversion • ROI of PR

  • • What is Finance • Setting up and running a successful company • Financial statements and their relevance • Balance sheet • Assets • Liabilities • Income Statement • Cash flow statement-direct method • Cash flow statement-indirect method • Analysis of financial statements

    • Discounted cash flow model • DCF modeling • Weighted average cost of capital • Cost of equity and beta • Free cash flow • Present value of cash flow • Terminal value • Equity value per share • Examples and case studies

    • Importance of financial ratios • Activity ratios • Liquidity ratios • Profitability ratios • Capital structure ratios • Shareholder return ratios • Leverage ratios • Comprehensive ratio analysis of financial statements of a company

    • M&A fundamentals • Reasons for M&A • Structures of M&A • Valuation models • Critical issues in M&A • Various steps in M&A • M&A strategy • Due diligence • Reasons for M&A failure • Measuring M&A success

    • Elements of Balance Sheet • Preparation of Balance Sheet • Balance Sheets across Sectors• Analysis of Balance Sheets • Turnover Ratios • Solvency Ratios • Profitability Ratios • Internal Comparison • External Comparison


    • Overview of P&L • Accrual method of accounting • Cash method of acconting • Format of P&L • Components of P&L • COGS, Income & expenses • Types of Income & expenses • Other expenses • EBITDA & PAT • Analysis of P&L

    • Difference between wealth management and others • Selection of customers • Structure of wealth management • Solutions offered • Banking channels deployed • Different roles in wealth management • Cross-sell • Retention • Governance

  • • Introduction to HR • 6 Ps of HR • Talent acquisition • Talent management • Human resource development • Compensation management • Human relations• Managerial function • Essential skills of HR

    • Definition of sexual harassment • Types of sexual harassment • Your role as an employee • Your role as a Manager / Supervisor • How to prevent sexual harassment • Self-monitoring of workplace behavior • Reporting sexual harassment • Course format: Dozens of scenarios / examples /case studies to understand the topic comprehensively

    • Structured vs. unstructured interviews • Interview preparation • Behavioral & situational questions • Framing questions • Job knowledge questions • Developing rating scale • Rating scale example • Being ready for the interview • Interview process • Observing candidate's behavior • Probe questions • Funneling the question flow • Note taking • Concluding the interview • Interview assessment • Managing interview bias

    • Appraisal process - nuts and bolts • Background work to be done by Manager • Rating methods • Common errors in appraisal • Feedback process  • Dealing with poor performance • Managing difficult appraisal scenarios • Do’s and Don’ts • Performance review setting • Individual development planning  

    • What & Why of feedback• Brain response to feedback • Formal and continuous feedback • Types of feedback • Positive feedback • Critical feedback •Dos and don’ts of feedback • Feedback to different types of employees • Individual vs group feedback • Responding in feedback situation • Managing negative reactions • Receiving feedback • Seeking feedback • Feed forward

    • Importance of diversity • Communicating across cultures • Working across generation • Respecting age gap • Respecting racial and ethnic difference • Respecting gender and sexual differences • Connecting with millennials • Moving beyond stereotypes

    • Introduction • Integrity • Authenticity • Company Property • Cleanliness • Company time • Gender sensitivity • Discrimination, harassment & abuse • Corruption, bribery & gifts • Stealing/theft • Appearance • Outside employment • Non-disclosure/ confidentiality

  • Overview of telecom industry – market, technology and business

    Overview of ecommerce industry – market, technology and business

    Overview of banking industry – market, regulatory and business

    Overview of IT industry – market, technology and business

    Overview of Pharma industry – market, products and business

    * Introduction to 4G * Applications of 4G * 4G Operations * 4G Architecture

    • Introduction to MEP • Importance of MEP • Organization structure of MEP • MEP costs • Nuts and Bolts of MEP • Role of MEP in project lifecycle • Details and deliverables of MEP during various stages • MEP site engineer and design engineer • Sequencing MEP works at site • MEP coordination


  • • What is cyberspace • Cyber security • Hacking and hackers • Cyber attacks and cyber crimes • Virus and malwares • Email security • Internet security • Password protection • Social networking security • Online transactions security • Safe browsing • Data back-up

  • • Leadership Styles • How to Become a Successful Leader • Being a Situational Leader • Team Coaching • Team Motivation • Fairness, Achievement & Camaraderie • Delegation • Avoiding Micromanagement • Reviewing Performance

    • Transition to leadership • Good practices • Leadership styles • Situational Leadership • Managing tough workplace situations • Handling difficult team members • Managing the Boss • Managing difficult scenarios with team members • Traps of a first time manager


    • Decision-making process • Biases while decision making • Ladder of inference • Tools for decision making • Decision-making styles • Group decision making • Personal decision making • Making hard choices

    • Introduction to Mentoring • Role of Mentor • Role of Mentee • Benefits of Mentoring • What does a Mentor do • How to select good Mentors •  Characteristics of good Mentor and Mentee • Mentoring process • Stages of Mentoring • Building Mentoring skills • Providing guidance • Evaluating progress


    • Introduction to delegation • Why delegate • How to delegation • When to delegate • Whom to delegate • Delegation Do’s and Don’ts • Micromanagement vs. delegation • Levels of delegation • Process of delegation • Multilevel delegation • Good delegation habits

    • Reasons for conflict • Are conflicts bad • Types of conflicts • Process of conflict • Conflict management styles • Steps for conflict resolution  • Managing team conflicts • Managing conflict while being nice • Conflict – Do’s and Don’ts

    • Building your team • Common vision • Stages of team formation • Managing dysfunctional team behaviors • Developing skills in team • New recruits • Performance management • Feedback for high performance • Objectivity and subjectivity • Rewards • Managing conflict • Grooming team

    • Human brain and why it hates change • Status quo mindset – resistance to change • Changing habits • Addictive habits • Withdrawal symptoms of change • Preventing relapse • Self-management – the change process • Organizational change • The change curve – denial to acceptance • Kotter’s 8 step change process • Changing habits that resist change • Marshal Goldsmith’s “What got you here, won’t get you there”

    • Human psychology of influence • Principle of justification • Contrast rule • Reject, Retreat, repeat • Reciprocity • Social validation • Commitment & Consistency • Scarcity principle • Authority

    • What is emotional intelligence • Importance of EI • Applications of EI • Components of EI • Self-awareness • Self-management • Motivation • Social skills • Empathy • Improving EI

    • Introduction to personal effectiveness • Effective communication • Self-confidence • Managing stress • Managing emotions • Problem solving skills • Time management • Personal management • Seven habits of highly effective people

    • Here comes the Intrapreneurs • Building psychological capital • Personal initiative • Ownership mindset • Optimism • Risk-taking • Voicing an championing • Opportunity scoping • Idea generation • Managing resources • Internal coalition • Planning and organizing • Bias for action


    • Different types of Intelligence • Analytical thinking process • 7 steps analytical process • Business question • Hypothesis formulation • Analysis plan • Data collection • Data interpretation • Deriving insights • Communication of insights • Managing Bias • Ways to improve analytical intelligence

    • Introduction to Negotiation • Negotiation myths busted • BATNA • ZOPA • Aspiration point • Reservation point • Types of negotiation • What to do during negotiation • Slicing the pie • Frequently asked questions • Barriers to agreement • Advanced scenarios

    • Corporate Strategy • Business Strategy • Operational Strategy • Various tools and frameworks • How to use them • BCG matrix • McKinsey 9-box matrix • Ashridge Parenting model • SWOT • PEST • Porter’s Five Forces • Strategy Diamond • Business Model Canvas • Business Plan • Strategy Map • Balance Score Card


    • Stages of team formation • Team management grid • Situational leadership • Team management styles • Delegation • Dysfunctional team • Tackling team dysfunctions • Handling difficult team members

    • Innovation and Creativity – the difference • Types of creativity and innovation • Are you born creative? • Barriers to creative thinking • Different techniques for enhancing creativity • How to become creative • Drivers for innovation

    • What are interpersonal skills • The look on your face • Talking to others • Communication styles • Remembering names • Listening • Asking questions • Influencing and persuading • Handling conflicts • Dealing with criticism

  •  Project management framework • Levers & Stages of Project Management• Starting a project • Planning • Work Break Down structure • Planning time & scheduling • Planning for cost • Monitoring & controlling scope and time • Communications management • Quality and risk management • Procurement management

    • Introduction to operations • Productivity • Inventory management • Forecasting • Production strategy • Identifying bottlenecks • Assembly lines • lean production • Waiting lines • Quality • Six sigma

    • Introduction to lean sigma • Why Lean • Lean principles • Lean Journey • Lean at Ford • TPS • JIT • Takt Time • Jidoka • Lean Management Tools • SIPOC

    • Understanding SCM • SCM - Past, Present and Future • Inventory management • Types of inventory • Inventory terminologies • Bottleneck • SCM - 5 stages • Demand planning • SCM - 7 Principles • SCM Benefits • SCM Applications • Implementation methodologies

  • • What is marketing? • B2B and B2C marketing • Market strategy and planning • Analyzing the market • Developing a marketing strategy • Developing the actionable plan • Measuring performance • Traditional and new age marketing • Developing a Brand 

    • Understanding marketing research •  Marketing research process • Research objective • Data collection methods • Secondary data • Primary data • Qualitative methods • Quantitative methods • Designing sample • Developing questions • Various statistical data analysis 

    • Introduction to digital marketing • SEO • SEM • Bidding strategy • Web analytics • Social media marketing • Facebook, Linkedin, Twitter & Youtube marketing • Email marketing • Affiliate marketing • Content marketing • Mobile marketing

    • Brand and its importance • Brand equity • Developing a brand • Brand positioning • Marketing programs • Integrated marketing communication • Brand associations • Brand performance • Customer mind set • Brand architecture • Brand extension and new product development • Brand management

    • Distribution – context in Marketing mix • Channel dynamics and interplay • Channel partner selection • Distribution metrics in detail • Channel conflict • Trade promotions • Rural vs. Urban distribution • Measures of channel success • Hub & Spoke model • Durables and FMCG • Modern trade / large distributors • Emerging channels

    • Customer service mindset • Creating good impression • Understanding customer needs • Interacting with customers • Communication skills • Non-verbal communication - Tone, pitch, volume, body language • Building rapport • Problem solving • Difficult situations • Difficult customers • Stress management for customer service professionals


    • B2C sales drivers • Establishing credibility • Planning call • Listening skills • Asking question • Objection handling • Body language • Understanding customer needs • Motivation to buy • Sales myths • Characteristics of great sales personnel • Generating reference

    • Sales process • Identifying potential customers • Generating leads • Understanding customer needs • Motivation to buy • Decision makers, Influencers and Users • AIDA sales • Solution • Evidence • Discussing pricing • Building relationships • Sales funnel • Post-purchase management • Payment

  • • What is Time Management • Plan your time • Prioritize your task • How to schedule • Multi-tasking • Manage distractions • Manage procrastination • How to use leverage • Get even more out of the day

    • Getting started with excel • Menu system • Quick access toolbar • Workbooks and worksheets • Formula bar • Status bar • Navigation tools • Shortcut menus • Data entry and editing • Autofill • Saving file • Creating various formulas • Using common functions • Font, styles, effects • Row and width management • Alignment • Designing borders

    • Numeric and special formatting • Conditional formatting • Tables • Adding visual features • Worksheet layout • Hiding & Unhiding • Finding and replacing data • Page layout • Page break • Page set up and printing • Creating charts • Formatting charts • Working with axis etc.• Freezing & unfreezing panes • Splitting screens • Collapsing and expanding data views

    • Working on multiple worksheets • Using formulas to link worksheets • IF function • VLOOKUP • Other Power functions • Security and sharing • Data analysis tools • Solver • Goal seek • Scenario manager • Pivot tables • Macros

    • Navigating PPT interface • Exploring ribbons • Exploring status bar and changing views • Working with presentations • Working with slides • Adding pictures to slides • Adding content to slides • Adding shapes, diagrams and charts • Adding audio, video and animation • Preparing the presentation • Delivering presentation • Reusing and sharing ppt


    • Business ppt fundamentals • Storyboarding • Templates and Layouts • Text • Data and graphs • Images • Fonts • Animations • Bullets & Numbering • Color scheme • Screen size • Presentation • Do’s and Don’ts

    • Importance of communication • Communication process • Enablers and barriers • Credibility • Verbal communication • Structure • 7Cs of communication • Tone, pace, pitch • Body language • Communication medium • Managing communication bias

    • Introduction to business communication • Forms of business communication • Email skills • Instant Messenger • Meeting etiquettes • Telephone skills • Con-call • Handling conflicts in meetings • Concept of Chunking

    • Definition of work life balance • Stress • Achievement and Enjoyment • Ambition and Contentment Stimulation and LearningResponsibility and SecurityChange and Wellness • Tools for balance

    • Four types of stress workplace • The stress response • Demand control model of job stress • Affects of stress • Managing stress • Techniques to calm the mind • Mindfulness • Communication strategies • Social support • Humor and fun in workplace • Burnout • Resilience • Anger Management

    • Attitude • Interpersonal Skills • Communication Skills • Teamwork • Health • Humor • Stress • Application • Change • Boss

    • Importance of communication • Communication process • Enablers and barriers • Credibility • Verbal communication • Structure • 7Cs of communication • Tone, pace, pitch • Body language • Communication medium • Managing communication bias

    • Introduction to problem solving • Problem solving model • Defining the problem • Analyzing the problem • Tools for analysis • Identify potential solutions • Choose the best solution • Tools for selection of solution • Action plan & implementation • Mind traps • Process traps • Types of intelligence • Problem solving skills & competencies

    • Introduction to Corporate etiquette • Dressing etiquette for Men • Dressing etiquette for Women • Communication etiquette • Cubicle etiquette • Telephone etiquette • Dining etiquette • Courtesy and Manners • Mannerism with opposite gender • Formal Business Introductions • Meeting etiquette • Time etiquette

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